Technical and functional support
Incident and request handling with contractual response times by criticality, and a single point of entry for your users.
Capabilities
Technical support and application managed services
A critical system with no support contract isn't deployed. It's exposed.
The symptom you'll recognise
The supplier who delivered your system is no longer reachable, or bills each intervention ad hoc after several days' wait. One person internally knows how to keep the tool running, and their departure would be a major operational risk.
Go-live is not the end of the project, it is the start of operations. We keep your systems running — ERP, business applications, analytics — with written response commitments and people who know your installation.
No commitment — you leave with an order of magnitude.
What we do
Monitoring and operational upkeep
Environment monitoring, backups verified by actual restore, security patching and version upgrade management.
Continuous enhancements
A planned enhancement allowance, so adjustment requests are handled in a predictable frame instead of piling up until the next big project.
Reversibility
Current documentation, full access and organised knowledge transfer from day one. You must be able to change supplier without an operational break.
What you receive
Deliverables, not promises
- Service agreement with response commitments by criticality level
- Single point of entry and request tracking
- Periodic activity report and service review
- Backup plan and tested restore procedure
- Operations documentation kept current
Frequently asked questions
Do you support systems you didn't deploy?
Yes, after a takeover audit. We assess the state of the system and its documentation, then tell you the response times we can genuinely hold on it — rather than promising a level the existing state won't support.
Do you work on site?
Yes. Our teams are based in Algiers and Annaba and travel to industrial sites. Most requests are handled remotely, but commissioning work and blocking incidents are done in person.
What response times do you offer?
They're set by criticality level in the contract — a production stoppage and an enhancement request don't warrant the same commitment. We agree those thresholds with you at scoping rather than imposing a standard grid.
Let's talk about your support and managed services project
A conversation with someone who has handled this class of problem before. You leave with a clear read, whether or not we work together.
No commitment — you leave with an order of magnitude.